Call center

Reliable & automated

Call Center Software

With the call centre software, you take telephone orders centrally and forward them.

"SIDES has not only provided excellent solutions for our restaurants' POS systems, but has also impressed us with its wide range of reporting options."

- Ocke Pinks, Managing Director of Jigi Poké

The cooperation with SIDES is incredibly professional. Support with technical problems or simple assistance is always provided quickly and conclusively."

- Frank Kleine, Managing Director of shizoo

"The SIDES software solution bundles orders across different channels. Orders can therefore be processed more efficiently.

- Melina Rönpagel, Digital Manager at Burger King®.

Optimise order taking

The call centre enables you to receive telephone orders centrally by trained staff.

Learn more

Increase order taking

You take orders at the same time via the telephone hotline and forward them to the right branch.

Learn more

Lighten the load for your store personnel

The introduction of a delivery service hotline reduces the workload of your staff and allows you to focus on on-site operations.

Learn more

Call centre for central order taking

Fast & competent

With the call centre you can automate the telephone order taking in your restaurant.

Restaurant online marketing for more visibility

Good restaurant online marketing is very important for a successful...

Read post

5 Tips on how to properly use gift cards in your restaurant

Christmas time is gift voucher time! Especially in the Advent...

Read post

Easy Restaurant Social Media Marketing

As a restaurant owner, you have the perfect opportunity to...

Read post

Sustainable catering kitchen thanks to digitalisation?

Digitalisation and sustainability are not mutually exclusive, they are even...

Read post

FAQ

1. How does the inbound call centre software for the gastronomy sector work?

Thanks to the automatic store assignment, as soon as an order is placed in the restaurant, the call centre staff need only enter the address for the correct shop to be displayed directly. If a customer is already registered in the store system, their phone number is automatically assigned. The call centre agent can then access the digital customer card directly without needing to enter any additional data. If questions arise, there is a built-in chat module that call centre agents and restaurant staff can use to exchange information and quickly resolve queries. Managers have access to all performance statistics for clear and efficient analysis.

What are the advantages of having my own delivery service hotline?

The call centre increases the efficiency of your delivery service and reduces the workload for your staff. Thanks to the built-in chat module, call centre agents can communicate directly with operational staff and resolve queries efficiently. In addition to centrally taking orders, the call centre agent has access to all customer and order data. In this way, she or he can centrally record and process complaints and view the order overview. Your own delivery service hotline is also an important sales channel via which you can generate high turnover.

3. How long does it take to set up the call centre telephone hotline?

The call centre software for telephone order taking can be booked flexibly as an addition to individual modules and is integrated directly into your system. Furthermore, the module runs on Windows and MacOS.

4. Does the training involve much effort?

Our module for telephone order taking is designed so simply and intuitively that it takes little time to train new employees.

As versatile as you are!

Branch management

Manage and control your branches conveniently and easily with the central administration of our branch management software.

Web shop & app

Successfully build your individual presence on the internet with your own gastro online shop and generate more sales.

Driver app

Shorten your delivery times and automate route planning with the driver app.

Contact Form DE

First name *

Please fill in this field
Last name *

Please fill in this field
E-mail address *

Please fill in this field
Phone number *

Please enter your phone number
Business name

Please choose an option
Business type *

Please fill in this field
Land_

Please fill in this field
Website Page title

Please fill in this field
Lead Quelle Gruppe

Please fill in this field
gclid

Please fill in this field
Yes, I have read the data protection declaration and agree that the data I have provided may be collected and stored electronically. *
Please choose an option

immergrün

Losteria

burgerme

Hans im Glück

Request a free appointment now:

Get a free introduction to the SIDES software
Increase your sales by up to 40%
Deliver orders up to 3x faster
100% secure and tax compliant

immergrün

L'Osteria

burgerme

Hans im Glück

The call centre software for your gastronomy business

Franchises and restaurants use external call center software to successfully take orders at busy times.

Why do I need a call center for my restaurant?

Errors can quickly creep in when transferring telephone orders to the POS system and this process takes a lot of time. This can impact on customer waiting times on site.

The staff of the delivery service call center is specially trained for telephone service in the gastronomy sector and provides support for the restaurant staff (service and kitchen) on site.

If, on a busy day, food is ordered from the restaurant by phone at the same time as tasks are performed on site, it costs the service staff a lot of time and energy, which is then lacking in other places.

A positive working atmosphere is the basic prerequisite for good service. If staff are overworked, tasks are carried out with less care, which affects the quality of service and in turn customer satisfaction.

How does telephone order taking work for the gastronomy sector?

As soon as a customer wants to place an order in the restaurant, the call center staff only have to enter the address thanks to automatic store assignment and the correct shop is displayed directly. Important information such as product overviews or opening hours are visible at a glance.

If the customer has already placed an order and is registered in the store system, the telephone number is also automatically assigned. This way, the call center staff can immediately access the customer card without having to enter any further data.

If questions do arise, there is a built-in chat module that the call center staff and the team in the restaurant can use to exchange information and quickly deal with queries.

Managers then have access to all performance statistics for a clear and efficient evaluation.

The SIDES Inbound Call Centre –
Your provider of professional telephone services for the gastronomy sector

The SIDES Inbound Call Centre module is provided as SaaS (Software as a Service). You pay a monthly fee for the module and do not need to pay any additional commissions.

The SIDES software solution uses customised features to train call centre staff for each restaurant. The call centre for delivery services and restaurants is simple and intuitive, reducing the time it takes for new staff to get up to speed.

Further advantages of the SIDES telephone order acceptance service:

Thanks to the built-in chat module, the call centre staff can chat directly with the staff in the store and deal with queries efficiently.
In addition to taking orders, the call centre staff have access to the customer and order data of all stores (e.g. insight into all orders).
The call centre agent can centrally record and process complaints.
The call centre software can be easily used on any standard PC operating system.
Thanks to the cloud architecture, additional staff can be called in during peak times if necessary.
The user-friendly ordering interface simplifies familiarisation for new staff

Furthermore, it is optimised for multi-branch operation and ensures efficient communication. As the owner, you have an overview of all data (e.g. staff statistics).

The call centre is an important sales channel through which high turnover is generated. With the SIDES Call Centre Module, this task can be effectively outsourced so that everyone in the team can focus on what’s important – delicious food & first-class service!

Manage orders efficiently

Run gastronomy efficiently

Process and deliver orders

Attract and retain new guests