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Optimize your telephone order processing

With the call center module, you are able to centrally record telephone orders for any number of stores. The orders are automatically routed to the stores and can be processed there.

Take out the phone stress of
your restaurants and delivery services

The employees should take care of the guests or the production of the orders. At the same time, however, they call customers who either want something delivered or want to place their order for collection. Reduce the stress on your employees and have your orders picked up by your own or an external call centre. Once trained, they can take orders much more relaxed, better serve customers and generate additional sales. The call centre software is easy to implement as it runs on any standard PC. Thanks to the cloud architecture, additional employees can be added at peak times if required. The user-friendly ordering interface makes operation child's play, even for new staff.

Optimized for multi-branch operations

Automatic store assignment - always the right store Automatic store assignment - always the right store
The employee only has to enter the address and the correct store including articles, opening hours will be selected
Caller identification - immediately assigned to the caller
Thanks to the automatic call hammer recognition, the employee can immediately access the customer file without having to enter any further data
Delivery and pick-up times at a glance Delivery and pick-up times at a glance
The employee automatically has an overview of the current delivery and collection times of the respective store at all times
Statistics - evaluate the performance Statistics - evaluate the performance
With the help of the employee statistics, you can view the performance of your employees at any time with regard to the processing of orders

Communication made easy,
all data at a glance

Thanks to the built-in chat module, call center employees can chat directly with employees in the store and vice versa. This makes it possible to clarify queries very efficiently.
In addition to the order entry, the call center employee also has access to the customer and order data of all stores. He can also centrally record and process complaints, view the order overview, etc.

Use also our other modules

All modules are perfectly matched to each other and help you more
from your company. They can be booked at any time.

Get your personal quotation
for your call centre solution.

We will be happy to answer any questions you may have and look forward to hearing from you.

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Optimize your telephone sales with a call center

Many franchise companies now want to minimize the time and effort involved in taking orders at the checkout for their store employees. The use of a call center for telephone orders is a good solution here. A central order acceptance has many advantages for customers. They are looked after by well-trained employees and at peak times they don't notice the hustle and bustle in the restaurant or delivery service.
Access is provided to the central call centre mask, which is directly linked to the individual restaurants and delivery services, so that even items that are sold out at short notice can be communicated quickly and easily.

The call centre for delivery services and restaurants is so simple and intuitive that the training period for new employees is very short. We provide the appropriate training material for the employees so that you do not have to do any more. With SimplyDelivery's software solution, central ordering for delivery services and restaurants becomes a real alternative. If your staff is busy with other tasks, we can also provide experienced call centres for your delivery service if required. This is the perfect complement to your own web shop.